Privacy Policy | Culinary Canvas

Privacy Policy

How We Collect, Use, and Protect Your Information

Urban Canvas LLC d/b/a Culinary Canvas

Effective Date: March 3, 2026 — Applies to all event venues and catering services operated by Urban Canvas LLC

1. Introduction

Urban Canvas LLC, doing business as Culinary Canvas (“Company,” “we,” “us,” or “our”), operates a portfolio of event venues and catering services in the St. Louis, Missouri area (collectively, the “Venues”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit any of our websites, submit an inquiry, or communicate with us — including via text message (SMS/MMS).

Our portfolio of Venues may grow or change over time. This Policy applies to all current and future Venues operated by Urban Canvas LLC, regardless of whether a specific Venue is named in this document. A current list of our Venues is available at culinarycanvasstl.com.

By using any of our websites or submitting an inquiry form, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information you provide when you:

  • Submit a contact or inquiry form on any of our websites
  • Engage with a chat widget on any of our websites
  • Book or inquire about an event at one of our Venues
  • Communicate with us via phone, email, or text message
  • Sign up to receive promotional communications

The types of personal information we collect include:

  • Full name
  • Email address
  • Phone number (including mobile phone number)
  • Event date, type, and guest count
  • Mailing address (when provided)
  • Any other information you voluntarily share in your inquiry

2.2 Information Collected Automatically

When you visit our websites, we and our third-party service providers may automatically collect certain technical information, including:

  • IP address and general geographic location
  • Browser type, version, and device type
  • Operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring URLs, search terms, and campaign attribution data (UTM parameters)
  • Cookie identifiers and similar tracking technology identifiers

2.3 Information from Third-Party Lead Sources

We may receive your contact information, including your phone number, when you submit an inquiry through third-party wedding, event, or venue listing platforms (such as wedding directories and event marketplaces). When you direct an inquiry to one of our Venues through such a platform, that platform shares your contact details with us so we may respond. We do not provide your contact information back to those platforms for their own marketing purposes.

The specific listing platforms we use may change over time. This Policy covers all current and future lead sources through which we receive inquiries.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to inquiries and communicate about your event
  • To schedule and confirm appointments, venue tours, and event bookings
  • To send event reminders and follow-up communications
  • To conduct post-event surveys and gather feedback
  • To send promotional offers, announcements, and marketing communications (with your consent)
  • To improve our websites, services, and customer experience
  • To measure and optimize our advertising campaigns
  • To comply with legal obligations
  • To detect and prevent fraud or unauthorized activity

We will not use your information in ways that are inconsistent with the purposes for which it was collected without first obtaining your consent.

4. Text Messaging (SMS/MMS) Communications

4.1 Our Texting Program

Urban Canvas LLC d/b/a Culinary Canvas uses a business text messaging platform to communicate with clients and prospective clients via SMS and MMS messages. By providing your mobile phone number and opting in, you consent to receive the following types of messages:

  • Appointment and event reminders
  • Lead follow-up and booking-related communications
  • Post-event thank-you messages and survey requests
  • Promotional offers and special announcements
  • General client communications related to your event or inquiry

Message frequency will vary based on the nature of your inquiry and event. Message and data rates may apply depending on your mobile carrier and plan.

4.2 How to Opt In

You may opt in to receive text messages from us in any of the following ways:

  • By submitting a contact or inquiry form on any of our venue websites and checking the box to receive SMS communications
  • By texting a keyword to our designated number as displayed on our website
  • By verbally consenting to receive texts during a phone or in-person consultation (confirmed in a follow-up message)
  • By responding to or initiating an inquiry through a third-party listing platform

4.3 How to Opt Out

You may opt out of receiving text messages from us at any time by:

  • Replying STOP to any text message you receive from us
  • Contacting us directly at the contact information listed in Section 12 of this Policy

To stop receiving messages, reply STOP to any message you received from us — your reply will be processed automatically. For help, reply HELP, call us at 314-455-7111, or email info@culinarycanvasstl.com.

After you send STOP, we will send you a single confirmation message and then cease sending you text messages. You may re-opt in at any time by texting START or by contacting us directly.

4.4 SMS Data Sharing Policy — Important Disclosure

We will not sell, rent, or share your mobile phone number or SMS opt-in consent data with any third party for marketing or promotional purposes. This prohibition applies to all third parties and affiliates. All opt-in data and consent information collected in connection with our text messaging program is excluded from any data-sharing arrangements we maintain.

Specifically: text messaging originator opt-in data and consent will not be shared with any third parties for any purpose.

4.5 Multiple Sending Numbers

Text messages from Urban Canvas LLC d/b/a Culinary Canvas may originate from different phone numbers depending on which Venue or team member is communicating with you. Regardless of the originating number, all messages are sent on behalf of Urban Canvas LLC and are subject to this Privacy Policy and our SMS Terms.

5. Cookies and Tracking Technologies

Our websites use cookies, pixels, tracking tags, and similar technologies to support website functionality, measure performance, and deliver and optimize advertising. This section describes how those technologies work and what data they collect.

5.1 Analytics

We use web analytics tools (currently Google Analytics 4) to understand how visitors interact with our websites. Analytics tools may collect your IP address (anonymized), browser and device information, pages visited, time on site, and conversion events such as form submissions. Each of our Venue websites may operate independently configured analytics accounts. This data is used to improve our websites and measure marketing performance. The specific analytics tools we use may change over time; all such tools are subject to this Policy.

5.2 Advertising Pixels and Tags

We use advertising pixels and tracking tags from third-party advertising platforms (currently including Meta/Facebook/Instagram, Google, and TikTok) on our websites. These technologies allow us to:

  • Measure the effectiveness of our advertising campaigns across platforms
  • Show relevant ads to people who have visited our websites (retargeting)
  • Build custom and lookalike audiences for advertising purposes
  • Optimize ad delivery based on conversion signals

The specific advertising platforms we use may change as we add or discontinue channels. All current and future platforms used for advertising are subject to this Policy.

5.3 Conversion Tracking and Events APIs

When you submit a contact form on any of our websites, a conversion event is sent to our advertising platforms to measure which campaigns are driving inquiries. We may also use server-side events APIs (such as Meta Conversions API, Google Ads Conversion API, or equivalent tools on other platforms) to improve the reliability of conversion measurement. In some cases, a hashed (SHA-256 one-way encrypted) version of your email address or phone number may be transmitted to an advertising platform as part of this matching process. Hashed data cannot be reversed to recover the original information. This data sharing is used solely for our own advertising measurement and optimization — we do not sell this data or use it to target you on behalf of any third party.

5.4 Campaign Attribution (UTM Parameters)

When you arrive at our website through an advertising campaign, the URL may include UTM parameters (source, medium, campaign identifiers). We capture these parameters and pass them through our inquiry forms into our event management system so we can understand which advertising channels are generating leads. This attribution data is used internally for marketing reporting and is not shared with third parties for their own use.

5.5 Your Cookie and Tracking Choices

Most browsers allow you to control cookie settings. You may also opt out of interest-based advertising through the following:

Note that opting out of interest-based advertising does not remove all tracking — it stops the use of your data for personalized ads but analytics and conversion measurement may continue.

6. Disclosure of Your Information

6.1 Affiliated Venues and Companies

Urban Canvas LLC operates multiple event venues and catering operations under common ownership (collectively, our “Venues”). We may share your personal information among our affiliated Venues for the purposes described in this Policy — for example, to match your event needs to the most suitable Venue or to coordinate a booking. As our portfolio grows, new Venues added under Urban Canvas LLC will be covered by this Policy and treated as affiliates for data-sharing purposes.

We do not share your personal information with unaffiliated third-party events companies for their own marketing or solicitation purposes.

6.2 Service Providers

We work with trusted third-party service providers who assist us in operating our business. These may include:

  • Event management and CRM platforms — for lead tracking, booking management, and client communication history
  • Text messaging platforms — for SMS/MMS communications
  • Advertising platforms — for paid digital advertising across search, social, and video channels
  • Email marketing platforms — for promotional and transactional emails
  • Website hosting and technical support providers
  • Analytics providers — for website performance and marketing measurement
  • Scheduling and tour booking tools

The specific service providers we use may change over time. All service providers are contractually required to use your information only as directed by us and may not use your data for their own independent marketing purposes.

6.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal requests, such as a subpoena, court order, or government investigation.

6.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or addition of new Venues or operating entities, your personal information may be transferred as part of that transaction. We will notify you of any material changes to how your data is handled as a result.

6.5 What We Never Do

Regardless of circumstances, we will never:

  • Sell your personal information to third parties
  • Share your mobile phone number with third parties for their marketing purposes
  • Share SMS opt-in consent data with any third party for any purpose

7. Event Management and CRM Data

We use an event management and customer relationship management (CRM) platform as our central hub for all lead, booking, and client data across our Venues. This section describes how your data flows into and is used within that system.

7.1 Data Collected and Stored

When you submit an inquiry through any of our websites, through a third-party listing platform, or through direct communication with our team, the following information is captured and stored in our CRM:

  • Contact information: name, email address, phone number, and mailing address (if provided)
  • Event details: event type, date, estimated guest count, budget, and venue preference
  • Communication history: all emails, notes, and records of interactions between you and our team
  • Booking and contract data: signed agreements, payment terms, and event financial records
  • Lead source attribution: marketing source and campaign data tied to your inquiry

This system of record may be provided by third-party software. The specific platform we use may change over time; all platforms used in this capacity are subject to this Policy and are contractually required to process your data only on our behalf.

7.2 How We Use This Data

CRM data is used exclusively to manage your event inquiry and booking, assign leads to the appropriate Venue and sales staff, generate proposals and contracts, and support internal financial and commission reporting. It is not used for unsolicited third-party marketing.

7.3 Data Processor Relationship

Any CRM or event management platform we use operates as a data processor on our behalf. We do not authorize these platforms to use your data for their own marketing or to share it with unaffiliated third parties. Their own privacy practices are governed by their respective privacy policies.

8. Third-Party Advertising and Analytics Platforms

We use third-party advertising and analytics platforms to run paid campaigns, measure performance, and optimize our marketing. This section describes how we share data with those platforms and your rights with respect to that sharing.

8.1 What Data We Share and Why

We share the following types of data with advertising and analytics platforms:

  • Website behavior data (pages visited, time on site, navigation patterns) collected via tracking tags on our websites
  • Conversion events: when you submit a contact form, a lead event is sent to our advertising platforms to measure which campaigns are generating inquiries
  • UTM campaign attribution data: source, medium, and campaign identifiers passed through inquiry forms to our CRM
  • Hashed contact data: in some cases, a SHA-256 hashed version of an email address or phone number may be sent to a platform’s server-side events API to improve conversion matching. This is a one-way encryption that cannot be reversed.

This sharing is done solely for our own advertising measurement and optimization. We do not sell this data or use it to target you on behalf of any third party.

8.2 Platforms We Currently Use

We currently use advertising and analytics tools from the following companies. Each platform’s data practices are governed by its own privacy policy:

We may add or remove advertising and analytics platforms over time. This Policy governs our data sharing practices for all such platforms, current and future. We will update this section when materially new platforms are added.

8.3 One-to-One Consent (FCC Compliance)

In compliance with applicable FCC regulations, when you submit a contact form on our websites, the consent you provide is specific to Urban Canvas LLC d/b/a Culinary Canvas only. We do not use form submissions to obtain consent on behalf of any third-party companies. Conversion data shared with advertising platforms is used solely for our own campaign measurement and does not constitute a lead transfer to those platforms.

8.4 Your Opt-Out Rights

You may adjust your advertising preferences directly with each platform:

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, to maintain our business records, and to comply with legal obligations. SMS opt-out records are retained for a minimum of four years in accordance with carrier compliance requirements. If you would like us to delete your information, please contact us as described in Section 12.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have reason to believe your information has been compromised, please contact us immediately.

11. Third-Party Websites and Platforms

Our websites may contain links to third-party websites, including listing platforms, social media, and vendor sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately. Submitting an inquiry through a third-party platform is subject to that platform’s terms in addition to this Policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to opt out of communications, or wish to exercise any rights regarding your personal information, please contact us:

Urban Canvas LLC d/b/a Culinary Canvas
Attention: Privacy & Compliance
3408 Locust Street, St. Louis, Missouri 63103
Email: info@culinarycanvasstl.com
Phone: 314-455-7111
Website: culinarycanvasstl.com

13. Changes to This Policy

This Privacy Policy is effective as of March 3, 2026. We reserve the right to update this Policy at any time. When we make material changes — such as adding new advertising platforms, new Venues, or new data practices — we will post the updated Policy on our websites with a